Asfory Gifts is one of the internet services provided by Asfory, Inc., a US Corporation solely owned by Egyptians. The main mission of Asfory Gifts is to allow Egyptians around the globe (USA, Canada, Europe, KSA, Emirates, any where in the world) to buy gifts for their relatives and loved ones back in Egypt (Cairo, Alexandria, any where in Egypt). For example, if you are working in California, and its your mother's birthday, then you can come to Asfory Gifts and order a gift and we will ship it to your mother in Egypt within 2-5 days. The shipping costs are very low because we deal directly with Egyptian merchants inside of Egypt to fulfill your order, so the item is just moving within Egypt to Egypt. Click here to read more about the founders of Asfory, Inc.
Shipping starts at $5 for one week delivery inside Egypt. International shipping starts at $25/kg.There is no sales tax or customs. All prices are in US Dollars, click here to convert US dollars to Egyptian pounds or any other currency. You can select to pay by credit card (VISA, Mastercard, Discover), by Check, by Money Order, or Cash on Delivery. You are safe with us: We use super secure servers from Yahoo to take your order and charge your credit card through Wells Fargo (one of the largest banks in America).
أثمان الشّحن برخص 5$ لتصل بعد 7 أيّام. لا يوجد ضريبة مبيعات او رسوم جمركيه. كلّ الأسعار بالدّولار الأمريكيّ , اضغط هنا لتحويل الدّولار الأمريكيّ إلى الجنيهات المصريّة أو أيّ عملة أخرى. يمكن أن تختار أن تتدّفع ببطاقة أئتمانيه, بالشّيك, بحوالة بريديّة, أو الدّفع عند الاستلام. أنت آمن معنا: نستعمل خدم أمن انترنت ممتازة من ياهو لأخذ طلبك, و تقاضي بطاقة ائتمانك من خلال بنك ويلس فارجو, أحد أكبر بنوك أمريكا.



Contact Information

We have offices in both Egypt and US.

Asfory, Inc. USA

Phone: +1-(650) 618-0353
Fax : +1-(800) 257-1972

Email:
support@asfory.com

Frequently Asked Questions

Payment Questions
What type of payments do you accept?
Do you accept Paypal?
I live in Canada. Can I pay with a Canadian money order?
I live outside the US or Canada, can I use my credit card?

Check Money Order Questions
How can I pay with a check or money order?
I live in Canada. Can I pay with a Canadian money order?

Ordering Questions
Some items on my order are out of stock!
What is your return policy?
Do I get a refund if I cancel an order?

Shipping Questions
What shipping options do you offer?
How long does shipping take?
Do special shipping rules apply to orders totaling $200 or more?

Item Questions
How long does it take for an item to come back in?
Can you special order an item for me?
Do the prices on items ever change?

International Ordering Questions (i.e. shipment outside of Egypt)
Are there any extra fees?
What are you international shipping rates?

General Questions
What is your satisfaction guarantee?
What is your privacy policy?

 

Satisfaction Guarantee

If your merchandise is defective in any way, you may return it to us at our expense for a complete and prompt replacement or refund.

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Some items on my order are out of stock!

In the interest of getting your shipment to you as quickly as possible, Asfory will usually ship your in-stock item(s) right away. When your backordered item(s) arrive in our warehouse, we will ship them to you. You will be charged additional shipping on the backorder items. To save you shipping, we make every effort to try and minimize the number of shipments.

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Return Policy

If your merchandise is defective in any way, you may return it to us at our expense for a complete and prompt replacement or refund. Please contact us, we will have our courier pick up your package. Please understand that all returns must be done within 7 days (1 week) of when you received the order.

Send email to support@asfory.com and we will email you back instructions on how to return.

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Do I get a refund if I cancel an order?

If you prepaid with check, money order or Paypal, we will refund any remaining balance if you decide to cancel, or if an item becomes discontinued and unavailable. Refunds are done by check, and may take 3-4 weeks to reach you.

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Privacy Policy

In short we never share your personal info. In long is the official privacy policy.

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Payment Types

Online orders payable with Visa, Master Card, Discover, Paypal, checks or money orders. Phone orders payable by credit card only. Please note: Orders may be delayed up to 10 business days until checks/money orders clear our bank. International payments must be converted to US dollars.

Want an easier way to pay with personal check, debit card or international funds? We now accept Paypal!

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Do you accept Paypal?

Yes!

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Paying With a Check or Money Order

To pay with a check or money order, just shop online through the store and when you check out, take the 'Paying by check or money order?' option.

After the order has been confirmed you will be given an order number and a total. Write both of these down.

You will then need to either write out a check (payable to Asfory, Inc.) or obtain a money order for this total. Write the order number on the check or money order and mail it to:

Asfory, Inc.
3461 Kenneth Drive
Palo Alto, CA 94303, USA.

Please note: Orders may be delayed up to 10 business days until checks/money orders clear our bank. International payments must be converted to US dollars.

Want an easier way to pay with personal check, debit card or international funds? We now accept Paypal!

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Canadian Money Orders

Sorry, but due to the extreme fees involved with processing Canadian Money orders — 40% of the dollar figure! — we cannot accept money orders drawn on Canadian banks. Please send a money order drawn on a U.S. Bank (ex. Chase Manhattan), send a check marked 'US Dollars', or use a credit card or Paypal.

Want an easier way to pay with international funds? We now accept Paypal!

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International Credit Cards

We must verify the billing addresses on all credit card transactions. This is not possible for credit cards drawn from foreign banks, including Visa, Mastercard, Discover and American Express. We value our foreign customers, but to lessen the risk to ourselves, and to protect our foreign customers from fraud, we've come up with this alternative:

After ordering online, fax (+1-253-663-0205) or e-mail us a scan or photocopy of your credit card (NOT your credit card statement). This is only necessary on your FIRST ORDER, to verify your physical possession of the card. These scans are destroyed after verification. On later orders you may order as normal, with no hassles.

Sorry for the inconvenience, but this will allow us to more safely bring Asfory to the international market, and still protect ourselves. We have been using this method for years, and have never had a problem. If you have any questions, please contact us.

Want an easier way to pay with international funds? We now accept Paypal!

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Shipping Methods

Aramex - We've found the the fastest method of shipping standard orders is Aramex. Most shipments are received within 2-5 days.

DHL Overnight - For 24 hour shipments inside Egypt.

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Shipping of Orders Totaling $200 or More

IMPORTANT NOTE: - We require all orders over $200.00 to be sent via a trackable and insured method of shipping (DHL). You may be charged additional customs fees on orders to destinations outside of Egypt, in which case DHL will attempt to collect customs at the time of delivery. We cannot estimate or collect these fees in advance.

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International Shipping Rates

These rates are for DHL International. Orders under $200.00 may be shipped cheaper using Aramex. Surcharges may apply to certain countries due to higher DHL rates for that region.



International DHL
Weight (lbs) DHL Express Shipping Cost
1 31.95
2 34.95
3 39.95
4 49.95
5 54.95
6 57.95
7 59.95
8 61.95
9 64.95
10 69.51
11 72.95
12 75.95
13 77.95
14 79.95
15 84.95
16 89.95
20+ 99.95
Surcharge Country
$5.00

Kuwait
Saudi Arabia
Arab Emirates
Australia
Argentina
Philippines

$10.00 Brazil
$20.00

Peru

$40.00

French Polynesia
Russia

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Restocking Times

While we make every attempt to keep most items in stock at all times, things do run out. Rest assured we're already working on getting it back in. If your item is backordered, check here for an estimate of how long it may be out of stock.

Normal restock time is about a week. From time to time items could be delayed due to supplier not having it. In this case it can take weeks or months for a video to come back in. We will make note on these items in such cases when we are informed of extensive delays and will let you know immediately.

Merchandise - Hard to say since "merchandise" covers such a wide range of miscellaneous items. Normally, if we can get the item back in stock it will take about two weeks. In cases where it will take longer and we are able to find out such, we will update the item saying such.

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Special Ordering Items

We can do special orders for items you do not find in our catalog. PLEASE look through our site before e-mailing us. To special order you will need the item name. Please e-mail it along with your name to sales@asfory.com. After we have researched the item(s) you have requested, the item(s) will be added to the site within the next week or so. You should then be notified via email that they are available to order. There will be a nominal extra charge for this service above the cost of the item and shipping.

Delivery Time - Even though we use super quick shipping, it can still take a couple of weeks for a special order item to come in. Please keep in mind that if your desired item is older or hard to acquire the wait time may be considerably longer.

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Price Changes

Asfory is committed to providing the best customer service and retail experience on the web. We strive for accuracy in all of the information and prices listed on our site, but occasionally items or descriptions may be incorrect, prices are subject to change. We do not charge your credit card until your order is shipped, and we verify prices before each order is shipped. If an item is listed on the Asfory website at a greater than retail price, we will automatically charge you the lower, correct price and ship your order. If an item on the Asfory page is inaccurately listed below our retail price, we will contact you with the option of paying the correct amount or canceling your order.

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Extra Fees For International for destinations other than Egypt

You may be charged customs duties or taxes on your package once it reached your country. We cannot assume any responsibility for any duties, taxes or other charges your package may incur once it enters your country. These charges, if any, must be borne by you. Customs policies vary widely from country to country and we have no control over these policies or circumstances, nor can we predict what, if any, effect your country's customs office will have on your package. If you have any questions about whether your package will be examined or levied, you should contact your local customs office for more information.

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